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HOW CAN I PLACE MY ORDER?– Checkout directly through our website and pay with PayPal. – Call us at 818.294.2700 and we can process your order over the phone. – Contact us by email and we can set up a shopping cart with exactly what you need.
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WHAT IS THE DIFFERENCE BETWEEN SWITCHBACK AND RGBWA?Switchback is white and amber . White is for parking lights and amber is for the turning signals. RGBWA refers to red, green, blue, white, and amber meaning it is fully color changing with your smartphone and also can switch to amber with turn signals.
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WHAT IS A RETROFIT?Power is nothing without control. Retrofitting is the process of installing a Xenon or Bi-Xenon projector into a reflector based halogen headlight. It is the best HID headlight upgrade possible since the projector will control the light into a properly dispersed, non-glaring beam pattern.
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WHAT IS THE DIFFERENCE BETWEEN CUSTOM HEADLIGHT RETROFIT SERVICE VS PROJECTOR RETROFIT HEADLIGHT?Our Custom Headlight Retrofit Service is a service we provide to YOUR current set of headlights. When you send in your headlights, we can proivde a rental set to use while the custom work is being done. Our Projector Retrofit Headlights include brand-new high quality headlights that we customize to your unique order specifications.
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DO PROJECTOR RETROFIT HEADLIGHTS COME WITH THE HOUSING?Yes, the housing for your projects are included with your projector retrofit headlights at no additional cost.
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WHICH COMPONENTS ARE COMPATIBLE WITH MY CAR?Because of the wide variety of products we sell, there may be just one or a few different options for each headlight application. Due to this reason, we do not list suggestions on our website. If you are unsure what will work best for your vehicle, please contact us by phone for guidance or a personal recommendation.
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WHERE CAN I FIND INSTALLATION INSTRUCTIONS?We have installation PDFs available for download upon request. Install at buyers risk. If you are unable to clearly understand and adapt to the information available for your application, contact us or a professional for help before continuing. We do not make any guarantee on any finished results, nor are we to be held responsible for any damage, misuse, or personal injuries.
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DO YOU OFFER INSTALLATION SERVICES?Yes, but our store front and warehouse is located in Agoura Hills, California. We also have businesses listed on our “Dealer Locator” page which can be used to find local installers. We can aid in coordinating headlight installations with one of our retrofit installers for a set fee if requested.
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WHERE CAN I FIND TERMS AND CONDITIONS?They can be accessed on our site by clicking “More” at the top page header menu. Click “Terms and Conditions” and you will be redirected to the following page on our site.
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CAN I ADD PPF TO MY HEADLIGHT ORDER?They can be accessed on our site by clicking "More" at the top page header menu. Click "Terms and Conditions" and you will be redirected to the following page on our site.
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WHEN WILL MY ORDER BE SHIPPED OUT?All orders are shipped through USPS. As soon as your order leaves our fulfillment center, a tracking number will be emailed or sent to you via text or direct message. You can check the status of your order by clicking the tracking number in the personal message. All orders are typically delivered within 2-3 business days after your order has been processed for shipping. Please be patient as all orders are handled by a first come first serve process.
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WHERE DO THE PARTS SHIP FROM?All items are shipped from our facility in Agoura Hills, California. Orders generally ship within 4 to 5 weeks for custom orders. Our cutoff time for same day shipping is 1pm EST.
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SHIPPINGWhile we welcome returns & exchanges, we do not cover the costs associated with return shipping unless it's required due to our own error. If we determine that to be the case, we will issue a prepaid return shipping label by email and cover any related postage back to us.
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REFUNDSRefunds will be issued back to the original payment source. If you paid with a gift certificate or store credit, your refund will be issued in the form of store credit. All shipping costs are non-refundable and will be deducted from the refund amount. Please note that it may take 2-5 business days for credit to appear in your account after your return has been processed.
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EXCLUSIONSThe following products may not be returned or exchanged: Products that have been physically or aesthetically damaged or modified during installation. Custom parts such as etched lenses, assemblies, or tuned projectors. HID or LED bulbs with broken security seals. Products purchased during site-wide sales. Special orders - any items that are not normally found on our online catalog
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WHAT IS THE WARRANTY ON MY PARTS?We offer a lifetime warranty on all custom paint. All other warranty of products vary depending on the brand, configuration, etc. All warranties are non-transferrable and are only applicable to the original purchaser.
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HOW CAN I GET A REPLACEMENT FOR SOMETHING THAT FAILED?Once we have clearly identified which component failed, you will likely not have to return it to us for a replacement. You will be asked to send in an image with the wires on the part cut and the serial number visible. A new part will be issued, generally within 1-3 business days. We will replace dead bulbs alone if the purchase was one year or less from the time of failure. If the bulbs are still under warranty and it has been more than a full year, we will replace the pair. If an item is discontinued by the manufacturer, the current equivalent of the same product is offered at a discount. No refunds or credit will be issued in lieu of replacements.
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HOW ARE WARRANTY REPLACEMENTS SHIPPED?Shipments of replacement parts will be made by USPS First Class Mail and will be paid for by SW LIGHTS. If you are outside of the US, you may be required to pay the shipping costs involved to deliver your replacement part(s). If you are a customer of one of our dealers, we are not responsible for any shipping costs to deliver the warranty replacement. In either case, there is no charge for the replacement part itself. If the customer desires any other shipping method or delivery service then they will be responsible for the associated costs for the requested for a specific shipping method.
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WHAT IF SOMETHING IS MISSING FROM MY ORDER?If you believe that an item is missing from your order; please help by sending us a picture of your order contents, the packing slip, and the packaging it arrived in. We will work together with you to help make sure you receive the correct/missing parts right away. Any missing or damaged-in-transit parts must be reported within 30 days of delivery. Beyond that, we may not be responsible for such parts or any associated costs to deliver them.
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I OPTED FOR ASSEMBLY SERVICE ON MY HEADLIGHT HOUSINGS. WHAT’S COVERED UNDER WARRANTY?The coverage guarantees the installation of the shroud and projector, the moisture-resistance of the housings under normal conditions, and the proper alignment of the projector within the housing. The warranty does not cover normal wear and tear from everyday driving or environmental damage, abuse, or extreme off-roading (including complete submergence of the housings). If LED halos are added, any failures are covered by replacement parts as specified by that product's normal warranty, but a $50 fee may be applied for the associated labor to re-open, replace, and re-seal the housing to replace one.
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DO YOU OFFER SHIPPING OUTSIDE OF THE US?Yes, we ship to every country worldwide. We have many customers all over the world from Canada, Mexico, Spain, Italy, Russia, Saudi Arabia, the UK, Asia, and Australia. All import duties, taxes, and brokerage fees are to be paid by the recipient. Such fees are not included in the shipping or product cost paid to SW LIGHTS. Falsifying customs documents with artificially low declared or "gift values" is against the law and we will not do it.
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HOW CAN I TRACK MY ORDER?Once we confirm your shipping address, we will reach out to you with the tracking number from USPS.
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WHAT SHIPPING OPTIONS ARE AVAILABLE & HOW LONG WILL DELIVERY TAKE?We offer shipping by the US Postal Service. USPS offers estimated transit times for their Express and Priority mail services, but no guaranteed delivery dates. We take zero liability for delayed delivery on all USPS shipments regardless of the so-called "guaranteed" delivery dates that show when tracking a package online and cannot apply for postage refunds. Once a package leaves our shop, the transit time is completely out of our control. Please beware that with USPS priority, parcel post, or first class shipments; the delivery time can vary all the way from two to sometimes thirty or more days depending on your location. Shipping costs are paid to the carrier and are non-refundable under any circumstance. These policies apply for all domestic and international shipments.
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MY PACKAGE IS LOST, WHAT CAN WE DO?If you do not receive your package and the tracking information shows that the package has been delivered you must notify us within twenty-one days of the marked delivery date so that we can initiate a lost package tracer with the shipping carrier you have originally selected. Replacement products will not be sent until the shipping carrier completes the tracer request and grants permission for replacement products to be shipped. USPS can require from five to ninety business days, and this may vary depending on your country/destination. Please note that this is the policy of the shipping carriers and not of SW LIGHTS. We do not guarantee that any packages will be credited by the shipping carrier until this process is complete. Unless you selected the insurance option at checkout, refunds and/or replacements will not be given unless the carrier approves your lost package claim.
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I WANT MY SHIPMENT INSURED, WHAT ARE MY OPTIONS?USPS shipments do not have any insurance by default. If you would like your package insured for its full value, you must add shipping insurance on the shipping option screen during checkout. With insurance, you will be covered against damage, loss, or any delivery related issues. If no insurance is added and you selected USPS shipping, unfortunately we won't be able to guarantee any kind of resolution.
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MY TRACKING NUMBER SAYS “DELIVERED” BUT I DO NOT HAVE MY ITEM, WHAT CAN I DO?Please contact the carrier with any questions about delivery problems. All shipping labels are generated electronically according to the address information given with your order. We are not liable for lost or stolen items unless shipping insurance was added. We will gladly assist our customer if there is a problem in any way we can.
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WHAT PAYMENT METHODS ARE ACCEPTED?We accept payments by Visa, MasterCard, American Express, Discover, and PayPal. Money orders are also accepted under special circumstances.
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DO YOU OFFER PAYMENT PLANS?Yes, under the circumstance that a financial plan is needed, SW Lights may engage in a Pay As You Can Plan. Items will not be shipped out until the complete order payment has been received. Call 818.294.2700 for more information and ask for Sean.
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COUPON CODE USENo promotions can be combined. Customers are welcome to take advantage of the most beneficial offer/promotion available at the time of ordering but may not combine any offers together.
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RETURNSAny coupon code, promotion, or standard free-shipping offer will be forfeited in the case of an item return or exchange. In addition to any standard restocking fees, the actual value of such promotion will be deducted from the amount granted and/or refunded.
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